Our promise to you

 Built with care. Backed with confidence. WOOJAY was created around comfort, simplicity, and everyday reliability. We test, refine, and improve every detail so your scooter feels natural from the first ride. If something is not right because of how it was made, we will make it right.
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Coverage by component

  • Frame & structure: Covered against manufacturing defects for [ ] months.
  • Battery & charger: Covered against manufacturing defects for [ ] months. Battery capacity naturally decreases over time with use, which is not considered a defect.
  • Motor & electronics: Covered against manufacturing defects for [ ] months, including the controller and display.

Keep in Mind Before you claim

  • Keep your proof of purchase (invoice or order confirmation)
  • Use only the original charger and accessories provided with your scooter
  • Follow the care and usage guidelines in your user manual
  • Do not open or repair the scooter yourself, as this may affect your warranty

How to Make a Claim

  • Contact us: Send us a message through our support page with your name and order number.
  • Share the details: Tell us what happened and attach clear photos or a short video of the issue.
  • We review: Our team will assess your claim and guide you through the next steps.
  • Repair or replace: If the issue is covered, we will repair or replace the affected part.
ask us anything

frequently asked questions

Do I need to register my product?

Keep your order confirmation. It is your proof of purchase for any claim.
Is the warranty transferable?

[Yes/No]
Does the warranty cover the battery?

Yes, against manufacturing defects. Normal reduction in battery capacity over time is not considered a defect.
How long does a claim take?

We aim to respond as quickly as possible. Timelines depend on the issue and your location.
Where can I get service?

Visit our Service page or contact our support team, and we will point you to the right option.